Frequently Asked Questions
Frequently Asked Questions
Are your products genuine?
We sell genuine branded products sourced through established suppliers and wholesalers. Packaging may occasionally differ from the image when a manufacturer updates its design.
Where do you deliver?
We currently deliver to United Kingdom addresses only. The delivery services and exact cost available for your order are shown at checkout.
How much is delivery?
Standard UK delivery is £5.00 for orders below £50. Free standard delivery is available on eligible orders from £50. Express and collection-point options may also be offered at checkout.
How long does delivery take?
Standard delivery is estimated at 3–5 working days and express delivery at 2–4 working days. Times are estimates and can be affected by weekends, bank holidays or courier delays.
Will I receive tracking?
Where tracking is available, we will send the details after your order has been dispatched.
Can I return an item?
You may tell us within 30 calendar days of receiving your order that you wish to cancel or return an eligible item. For our voluntary 30-day change-of-mind offer, fragrance and beauty items must remain unopened, unused and sealed. These conditions do not restrict statutory cancellation rights; opening packaging to inspect an item does not automatically remove those rights. Any health or hygiene exception applies only where the legal conditions are met. Faulty, damaged, incorrect or misdescribed items are covered by your statutory rights. After notifying us, you have a further 14 days to send the item back. Eligible refunds are processed within 7 calendar days of receiving the return; banks or payment providers may take additional time. We do not offer exchanges. Please read our Refund Policy before returning anything.
Do you sell gift sets?
Yes. Available gift sets can be found by using the search box or visiting the Gift Sets collection. Availability changes as stock is updated.
Which payment methods can I use?
The payment methods currently available are displayed securely at checkout.
How can I contact you?
Email support@fragrancestore.online or telephone 07886 260742. Normal support hours are Monday to Friday, 9:00am–5:00pm.