Shipping policy
SHIPPING & DELIVERY POLICY
Last updated March 13, 2023
This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside our main Terms. Please carefully review this policy when purchasing our products. This policy will apply to any order you place with us.
UK SHIPPING OPTIONS
| Service | Delivery Time | Price |
|---|---|---|
| Free Standard Delivery | 3–5 working days | Free (orders £50–£500) |
| Standard Delivery | 3–5 working days | £5.00 (orders £0–£49.99) |
| Express Delivery | 2–4 working days | £7.00 |
| Express Delivery Collection Point | 3–5 business days | £6.50 |
| DPD Delivery | 2–4 working days | £13.50 |
All orders are fully trackable. You will be provided with a tracking number once your order has been dispatched.
All times and dates given for delivery are estimates only and given in good faith. Deliveries will be made within 30 days after the day we accept your order. This does not affect your statutory rights as a UK or EU consumer.
INTERNATIONAL DELIVERY
We offer worldwide shipping. Please note that free standard shipping is not valid on international orders.
International deliveries may be subject to additional taxes, duties, and customs charges over which we have no control. You are responsible for complying with the laws applicable to your country and for any such additional costs.
DELAYED ORDERS
If your delivery is delayed for any reason, we will contact you as soon as possible and provide a revised estimated delivery date. This does not affect your statutory rights as a UK or EU consumer.
RETURNS
For information about returns, please review our Returns Policy.
CONTACT US
If you have any questions about this policy, please contact us:
Fragrance Store
Unit 168961, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Email: support@fragrancestore.online
Telephone: 07886 260742
Contact form: fragrancestore.online/pages/contact-details