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Terms of Service – Fragrance Store

Last updated: 23 June 2026

These Terms of Service apply to the website operated by Fragrance Store at:

By using our website, placing an order, creating an account, or contacting us through our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Trade name: Fragrance Store
Website: https://fragrancestore.online
Email: support@fragrancestore.online

Postal address for correspondence:
Fragrance Store
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
England
BH16 6FA
United Kingdom

Our normal opening hours are Monday to Friday, 9:00am to 5:00pm. Enquiries received during weekends or bank holidays will be answered during normal working hours.

2. Use of Our Website

You may use our website for lawful personal shopping purposes only.

You must not use our website:

For any unlawful or fraudulent purpose
To place false or misleading orders
To interfere with the security or operation of the website
To copy, scrape, reproduce or misuse website content without permission
To upload or transmit viruses, malware or harmful code
To attempt unauthorised access to any part of the website
To misuse customer accounts, checkout, payment systems or discount codes

We may suspend or restrict access to our website if we believe it is being misused.

3. Age Requirement

Our website is intended for users aged 18 or over.

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

4. Products

We sell fragrance, perfume, aftershave, beauty and personal care products.

We make reasonable efforts to display product information, descriptions, images, sizes, prices and availability accurately. However, product packaging, bottle design, ingredients, colours and presentation may vary slightly from images shown on the website.

All products are subject to availability. We may update, remove, discontinue or change products at any time.

5. Product Authenticity

We aim to source products from reputable suppliers and wholesalers.

Products sold by Fragrance Store are intended to be genuine branded products unless clearly stated otherwise on the product listing.

We do not claim to be an official authorised retailer, distributor, stockist or partner of any designer brand unless this is clearly stated in writing.

All third-party brand names, product names, logos and trademarks belong to their respective owners and are used only to identify the products being sold.

6. Prices

All prices are shown in pounds sterling (£GBP).

Prices may change at any time without notice.

We reserve the right to correct pricing errors. If an item has been listed at an incorrect price, we may cancel the order and refund any payment made.

Delivery charges, where applicable, will be shown at checkout before you complete your order.

7. Orders

When you place an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee that the order has been accepted.

We reserve the right to refuse, cancel or limit any order where:

The product is out of stock
There is a pricing or product information error
Payment cannot be authorised
Fraud or suspicious activity is suspected
Delivery details are incomplete or incorrect
The order appears to be placed for unauthorised resale or misuse
We are unable to fulfil the order for another reasonable reason

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

8. Payment

Payments are processed securely through Shopify and the payment providers available at checkout.

Depending on the payment options available at the time of purchase, payments may be processed by Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay or another approved payment provider.

We do not directly store your full debit card or credit card details.

By placing an order, you confirm that the payment details provided are accurate and that you are authorised to use the selected payment method.

9. Delivery

We deliver to the addresses and areas shown at checkout.

Estimated delivery times are shown on our website or during checkout. Delivery times are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by couriers, postal services, incorrect addresses, failed delivery attempts, severe weather, strikes, customs checks, events outside our control or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address. If an order is returned because the address was incorrect, incomplete, refused or not collected, additional postage charges may apply.

10. Returns and Refunds

Please read our Refund Policy before placing an order.

Our Refund Policy explains:

Change of mind returns
Faulty, damaged or incorrect items
Fragrance and hygiene-related return rules
Refund processing times
Return postage responsibilities
Non-returnable items

Our Refund Policy forms part of these Terms of Service.

11. Product Safety and Use

Fragrances, perfumes, aftershaves, cosmetics and beauty products should be used only as directed by the manufacturer.

You should check product ingredients, warnings and packaging before use, especially if you have allergies, sensitivities or medical concerns.

Stop using a product immediately if irritation, allergic reaction or discomfort occurs.

We are not responsible for misuse, improper storage, excessive use, failure to follow product instructions or reactions caused by known allergies or sensitivities.

This does not affect your statutory rights if a product is faulty, unsafe, not as described or not of satisfactory quality.

12. Customer Accounts

You may be able to create an account on our website.

You are responsible for keeping your login details confidential and for all activity under your account.

You must tell us as soon as possible if you believe your account has been accessed without permission.

We may suspend or close accounts where we suspect misuse, fraud, abuse or breach of these Terms.

13. Discount Codes and Promotions

Discount codes, offers and promotions may be subject to additional terms.

Unless stated otherwise:

Discount codes cannot be exchanged for cash
Discount codes may not be combined with other offers
Discount codes may have expiry dates
Discount codes may be limited to certain products or order values
We may withdraw or amend offers at any time

If a discount code is used incorrectly, fraudulently or in breach of the offer terms, we may cancel the order.

14. Intellectual Property

All website content, including text, layout, images, graphics, logos, design, product descriptions and other materials, is owned by Fragrance Store or used under licence, except for third-party brand names, logos and trademarks.

You must not copy, reproduce, modify, distribute, sell, exploit or use our website content for commercial purposes without our written permission.

Third-party brand names and trademarks remain the property of their respective owners.

15. Reviews and User Content

If you submit a review, comment, photo, message, feedback or other content to us, you confirm that it is accurate, lawful and does not infringe the rights of any third party.

We may use, display, edit or remove customer reviews and feedback where appropriate.

You must not submit content that is abusive, false, misleading, offensive, defamatory, unlawful, discriminatory, spam, or harmful.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your data protection rights.

Our Privacy Policy forms part of these Terms of Service.

17. Website Availability

We aim to keep our website available and working properly, but we do not guarantee that it will always be uninterrupted, error-free or secure.

We may suspend, update, restrict or remove parts of the website at any time for maintenance, security, technical or business reasons.

18. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights you have under consumer law that cannot legally be excluded.

Subject to the above, we are not responsible for:

Business losses
Loss of profit
Loss of revenue
Loss of data
Indirect or consequential losses
Website downtime
Courier or postal delays beyond our reasonable control
Losses caused by incorrect information provided by the customer

19. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

This may include courier delays, postal disruption, severe weather, strikes, supply chain issues, technical failures, cyber incidents, legal restrictions, natural disasters, pandemics, war, civil unrest or other events beyond our control.

20. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

By continuing to use our website after updates are posted, you agree to the revised Terms.

21. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from any mandatory consumer protection rights that apply in the country where you live.

22. Contact Us

If you have any questions about these Terms of Service, please contact us:

Fragrance Store
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
England
BH16 6FA
United Kingdom

Email: support@fragrancestore.online
Website: https://fragrancestore.online