RETURN POLICY

Last updated March 13, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 28 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email our customer service team at info@fragrancestore.online to obtain a Return Merchandise Authorisation (RMA) number. After receiving your RMA number, place the item securely in its original packaging along with your Order Number and postcode, and follow the instructions provided in the returns email.

Please wait for our email confirming the return address before sending your item back. Do not send your return without receiving this confirmation first.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 5–7 working days from the receipt of your item to process your return. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

The following items cannot be returned:

• Gift cards or digital items
• Opened or used fragrances

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

TERMS AND CONDITIONS OF RETURN

Customers have the right to return their order within 28 days of purchase. Products must be returned unopened and unused in order to obtain a refund. We request that products are returned in their original packaging. All returned products will be refunded or exchanged provided they have not been used or damaged.

If goods received are unwanted, incorrect, faulty, or damaged upon receipt, please contact us to receive a free returns label. Evidence will be required to support a claim. Any returned items must be received within 28 days of purchase to qualify for a refund or replacement.

If your item has not been received, please advise us within 28 days of despatch so we can raise an investigation. If 28 days have passed, no claim can be accepted.

Orders returned 'Not Called For' by Royal Mail or our courier will be refunded the cost of products only. Customers will be notified and the order will be cancelled. If the item is still required, the customer will need to reorder.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Fragrance Store
Unit 168961, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Email: info@fragrancestore.online