Question

Are your products genuine?

Answer

All of our products are 100% genuine and come in the full manufacturer's packaging.

Question

 Do your prices include VAT?

Answer

Yes, all prices include VAT.

Question

Do you sell perfume and aftershave gift sets?

Answer

Yes. We have one of the most extensive ranges of gift sets available online. Please visit our Gift sets page to browse the full range.

Question

Do you have more products than the ones listed on the site?

Answer

The categories at the top of our website only list the most popular brands. To search a full range of products please use the “search” field at the top of the website. All the products we have can be viewed online. However, we do receive new products every day so what you cannot find today might be available tomorrow. We recommend you to visit our site on a regular basis to stay on top of what we have to offer.

Question

Do you have special offers?

Answer

Yes, we do! Sign up to our newsletter to get all our special offers first.

Question

Do you have any high street stores?

Answer

No. To keep our prices as low as possible we are purely an online retailer.

Question

How do I pay for my order?

Answer

You can pay for your order online using any major credit or debit cards and by PayPal.

Question

When will my order arrive?

Answer

The time taken for your order to arrive will depend on which delivery option you select. All parcels are sent tracked and you can chose from a range from standard delivery to Express Delivery to a home address and collection point, Named day delivery and Special Delivery. For more information, please see our Shipping Information page.

Question

Where is my order?

Answer

You should have received a dispatch email from us with your tracking number and estimated delivery date. Please note that the tracking number might not be working before it has been scanned by the courier. However your order is on its way. If you have not received your order within the estimated delivery time please contact us by email info@myfragrancestore.com

Question

What is your returns policy?

Answer

You can return the products to us in their full original packaging within 30 days of receipt for a refund please see our  returns policy page . If you would like to return your order please send us email info@myfragrancestore.com